What to Do Right Now
- Call us at (636) 206-7785. Tell us the address, where water is coming in, and whether anything has visibly blown off or opened up.
- Protect people and property. Move inventory, equipment and electronics away from the leak and keep people out of wet areas.
- Contain the water. Buckets, trash cans, and plastic sheeting help. If water is near electrical equipment or light fixtures, shut off power to that area if it's safe to do so.
- Take photos. Interior damage, stained ceiling tiles, and any debris outside. Your insurance carrier will want them.
- Stay off the roof. Wet, windy, or icy roofs are dangerous. Let a roofing crew handle it.
How We Handle Emergency Calls
Stop the water
Our first priority is getting the building dry. Depending on what we find, that may be a temporary patch, sealing an opened seam, clearing a blocked drain, securing loose membrane or edge metal, or covering a damaged area until permanent repairs can be made.
Document the damage
We photograph and measure everything on the roof, so you have a clear record for your insurance carrier, building owner, or management company. We can meet with your adjuster if you'd like.
Make it right
Once the emergency is handled, we come back with a written plan for the permanent repair. If the storm exposed bigger problems, we'll show you what we found and lay out your options.
Common Emergencies We See
- Wind lifting membrane, edge metal, or coping at the roof perimeter
- Hail punctures and bruising on single-ply and metal roofs
- Fallen trees and limbs, and debris tearing the membrane
- Drains overwhelmed or clogged during heavy spring and summer storms
- Ice dams at drains and scuppers in winter, backing water under the roof
After a big storm: Even if nothing is leaking yet, it's worth having the roof checked. Hail and wind damage often doesn't leak right away, and many insurance policies have time limits for filing a claim.
Serving St. Charles County
We respond to commercial roof emergencies in St. Charles, St. Peters, O'Fallon, Lake St. Louis, Wentzville, Dardenne Prairie, Weldon Spring, Defiance, Foristell and New Melle.
Emergency Roof Repair Questions
What should I do while I wait for the roofer?
Move people, inventory and equipment away from the leak, put buckets or containers under drips, and if it's safe, turn off power to electrical equipment near the water. Take photos of the interior damage for your insurance claim. Don't go on the roof during a storm.
Can you fix a roof leak while it's raining?
Sometimes. Temporary measures can often be done in light rain, but crews won't work on a roof during lightning, high winds, or ice. We'll get there as soon as it's safe and make a temporary repair, then come back for the permanent fix.
Do you work with insurance companies?
We document damage with photos and measurements and can meet with your adjuster. Whether damage is covered depends on your policy, so we recommend contacting your carrier early.
What causes sudden commercial roof leaks?
Common causes in this area are wind lifting edge metal or membrane, hail punctures, debris and fallen limbs, clogged drains during heavy rain, and ice blocking drains in winter.